Skip to content
Libro support

Get unstuck. Keep your books moving.

Find a step-by-step guide or send us the details of an account, billing, or technical issue.

Browse documentation Email support

Choose a path

Use the guides for how-to questions. Email us when the answer depends on your account or when Libro is not working as expected.

Start here

The fastest path to an answer

Learn how Libro works Follow guides for setup, daily books, reports, collaboration, exports, and account settings. Get help with your account Write to support@libro-app.com about sign-in, billing, company access, or a technical problem.

Support ledger

Send a useful support request

A little context helps us understand the issue without another round of questions.

  1. 01 Where you were Name the Libro page and the task you were trying to complete.
  2. 02 What happened Copy the exact error message and note the steps that led to it.
  3. 03 Your context Include your company name and the email address you use to sign in.
  4. 04 What you can show Attach a screenshot with sensitive bookkeeping and personal data hidden.

Protect your account

Never send your password, sign-in code, complete payment card details, or an unredacted backup file. Libro support will not ask you for these secrets.